Surveys - Forms | Namibia Health Plan

Member Experience Survey 2026

Personal Details

Disclaimer *

Benefits & Value

Please tell us what you value most about your NHP membership. *

How satisfied are you with the benefits of your NHP membership? *

How satisfied are you with the access to healthcare providers of your NHP membership? *

How satisfied are you with the value for money of your NHP membership? *

Customer Experience

How satisfied are you with the friendliness of staff of NHP's service? *

How satisfied are you with the professionalism of staff of NHP's service? *

How satisfied are you with the response times speeds of NHP's service? *

How satisfied are you with the resolution of queries of NHP's service? *

How satisfied are you with the management of claims of NHP's service? *

How satisfied are you with the management of authorizations of NHP's service? *

Please tell us about a customer service experience with NHP that stood out to you, either positively or negatively. *

Overall Satisfaction

Overall, how satisfied are you with your NHP membership? *

Are you considering terminating your NHP membership within the next 12 months? *

If you answered Yes or Unsure, please tell us the main reason. *

Member Loyalty

How likely are you to recommend NHP to a family member, friend or colleague? *

Which of the following most influenced your rating in question ? (Select all that apply) *

Overall, how would you rate your experience with NHP over the past 12 months? *

Overall, what has your experience been since the recent transition of managed care and claims services to a new administrator? *

Thank you for taking the time to complete this survey. We appreciate your participation and thank you for being a valued member of NHP.

Forms

Select and download all application, registration and request forms as well as information on NHP’s designated service providers, tariffs and travel insurance.

See all forms

Information and Services

Benefit suggestions

These life stages aim to illustrate the thoughtful consideration given to the evolving healthcare needs of individuals at different points in their lives. By aligning medical aid benefits with these life stages, we ensure that our members receive targeted and effective healthcare support throughout their journey.

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