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Emergency Evacuation
Although the Fund may make use of the services of any number of accredited emergency service providers the Fund maintains two dedicated emergency contact numbers at E-Med Rescue 24 and LifeLink EMS. Both E-Med Rescue 24 and LifeLink EMS are locally owned emergency medical evacuation companies with the appropriate infrastructure in place to provide adequate cover and peace of mind to all NHP members.
International medical emergency cover – outside Namibian borders:
- NHP members will enjoy cover for medical emergencies, both by road and air evacuation, in the SADC Region (Angola, Botswana, DR Congo, Kenya, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, eSwatini, Tanzania, Zambia, and Zimbabwe.) and also internationally. In addition members will also be covered by emergency medical evacuation in the event of a motor vehicle accident.
Members requiring emergency medical assistance should provide the following information at the time of requesting such assistance:
- Membership number,
- Personal particulars,
- The place and telephone number where the patient or his/her representative can be reached,
- A brief description of the emergency, and
- The nature of the assistance required.
For any further enquiries in this regard, please contact NHP, tel 061 285 5400 or any of our branches in Namibia.
Please note: The Fund may make use of the services of any accredited locally registered emergency service provider with the appropriate infrastructure in place to provide adequate cover and peace of mind.
Non-emergency transfers must be pre-authorised by the Fund’s medical service provider call centre prior to the transfer of the patient. An authorisation number will be allocated to the case and issued to the healthcare provider at the time of the request for transportation. Authorisation numbers will not be issued for cases where the member has already been transferred.
Please note: Transfer from the hospital to the home is classified as a non-emergency.
Downloads
Forms
Select and download all application, registration and request forms as well as information on NHP’s designated service providers, tariffs and travel insurance.
Information and Services
BMI Calculator
BMI is the abbreviation for your Body Mass Index. In order to calculate your BMI, you need to know your height and weight.
Chronic Lifestyle Diseases
This benefit is only available to NHP Gold, Platinum and Titanium members.
Babyline
Babyline is a 24-hour children’s health advice line manned by paediatric trained registered nurses.
The NHP mobile app
Keep track of benefits, process claims and do much more.
Back and Neck Rehabilitation
The back and neck programme helps members living with chronic back and neck pain.
Benefit suggestions
These life stages aim to illustrate the thoughtful consideration given to the evolving healthcare needs of individuals at different points in their lives. By aligning medical aid benefits with these life stages, we ensure that our members receive targeted and effective healthcare support throughout their journey.
Young Adults
18-30 years young
- Comprehensive preventive care coverage for routine check-ups and vaccinations.
- Access to virtual health consultations for convenient healthcare support.
- Basic dental and vision coverage for early preventive measures.
- Wellness programmes and resources to promote a healthy lifestyle.
Suggested options:
Establishing Families
31-45 years young
- Enhanced maternity benefits including prenatal and postnatal care.
- Pediatric coverage for vaccinations, well-child visits, and common childhood illnesses.
- Expanded family planning and fertility treatment options.
- Comprehensive coverage for routine and preventive care.
Suggested options:
Mid-Life Professionals
46-60 years young
- Comprehensive coverage for chronic conditions management.
- Specialised screenings for age-related health concerns.
- Access to specialists for managing mid-life health challenges.
- Mental health support and counseling services.
Suggested options:
Seniors
61+ years young
- Back and neck rehabilitation
- Comprehensive coverage for Chronic conditions management
- Specialised screenings for age-related health concerns
- Access to Specialists for managing mid-life health challeneges
