Provider Survey - Surveys - Forms | Namibia Health Plan

Provider Survey

  • Step 1Welcome
  • Step 2General Information
  • Step 3Customer Service Experience
  • Step 4Claims & System Experience
  • Step 5Communication & Resources
  • Step 6Website - Provider Portal
  • Step 7Trust & Recommendation
  • Step 8Compliance & Future Planning

Dear Valued Service Provider

The purpose of this survey is to ascertain how NHP Medical Aid Fund is performing in the eyes of healthcare providers. Your participation is essential to developing strategies that better suit our service providers.

Survey runs from the 05th of September to the 19th of September 2025.

General Information

1. Full Name *

2. Practice Name/Organisation *

3. Practice Number *

4. Contact Number *

5. Profession *

Customer Service Experience

1. How would you rate the friendliness and courtesy of NHP representatives? *

2. How would you rate the time taken to resolve your queries? *

3. How would you rate the quality of feedback you received on your queries? *

4. Were you treated with respect and professionalism by our staff? *

5. Please describe any recent customer service experience that stood out (positive or negative): *

Claims & System Experience

1. How would you rate the speed of claims processing? *

2. How would you rate your access to the system for submitting claims? *

3. Have you experienced any difficulties with Allegra (claim system)? *

Communication & Resources

1. Do you find the content of our newsletter, Medibytes relevant to your practice? *

2. How would you rate the overall communication from NHP? *

Website - Provider Portal

1. Is the provider portal on the NHP website user-friendly? *

2. In your opinion, what key features or content is missing from our website? *

Trust & Recommendation

1. Would you recommend NHP to your patients? *

2. What is your overall satisfaction rating of NHP services? *

3. In comparison to other medical aid funds, how does NHP perform? *

Compliance & Future Planning

1. NHP requires all healthcare providers to be compliant with ICD-10 coding by 01 January 2026. Will you be compliant by then? *

2. What is one thing we can do to improve your overall experience with NHP? *

Thank you for taking the time to complete our survey. Your feedback is invaluable to us and will help improve our services.

We appreciate your support and participation.

Forms

Select and download all application, registration and request forms as well as information on NHP’s designated service providers, tariffs and travel insurance.

See all forms

Information and Services

BMI Calculator

BMI is the abbreviation for your Body Mass Index. In order to calculate your BMI, you need to know your height and weight.

Chronic Lifestyle Diseases

This benefit is only available to NHP Gold, Platinum and Titanium members.

Babyline

Babyline is a 24-hour children’s health advice line manned by paediatric trained registered nurses.

The NHP mobile app

Keep track of benefits, process claims and do much more.

Back and Neck Rehabilitation

The back and neck programme helps members living with chronic back and neck pain.

Benefit suggestions

These life stages aim to illustrate the thoughtful consideration given to the evolving healthcare needs of individuals at different points in their lives. By aligning medical aid benefits with these life stages, we ensure that our members receive targeted and effective healthcare support throughout their journey.

Young Adults

18-30 years young

  • Comprehensive preventive care coverage for routine check-ups and vaccinations.
  • Access to virtual health consultations for convenient healthcare support.
  • Basic dental and vision coverage for early preventive measures.
  • Wellness programmes and resources to promote a healthy lifestyle.

Suggested options:

Bronze affordable and flexible

Hospital comprehensive hospital plan

Litunga affordable primary healthcare

Establishing Families

31-45 years young

  • Enhanced maternity benefits including prenatal and postnatal care.
  • Pediatric coverage for vaccinations, well-child visits, and common childhood illnesses.
  • Expanded family planning and fertility treatment options.
  • Comprehensive coverage for routine and preventive care.

Suggested options:

Silver perfectly balanced cover

Bronze affordable and flexible

Blue Diamond family-friendly

Mid-Life Professionals

46-60 years young

  • Comprehensive coverage for chronic conditions management.
  • Specialised screenings for age-related health concerns.
  • Access to specialists for managing mid-life health challenges.
  • Mental health support and counseling services.

Suggested options:

Platinum comprehensive coverage

Titanium family peace of mind

Silver perfectly balanced cover

Seniors

61+ years young

  • Back and neck rehabilitation
  • Comprehensive coverage for Chronic conditions management
  • Specialised screenings for age-related health concerns
  • Access to Specialists for managing mid-life health challeneges

Suggested options:

Gold full coverage

Platinum comprehensive coverage

Titanium family peace of mind

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