Provider Survey - Surveys - Forms | Namibia Health Plan

Provider Survey

Dear Valued Service Provider 

The purpose of this survey is to ascertain how NHP Medical Aid Fund is performing in the eyes of healthcare providers. Your participation is essential to developing strategies that better suit our service providers. Survey runs from the 19th of July to the 9th of August 2024.

Questions

Practise Number: *

1. What is your level of satisfaction regarding NHP service? *

2. How would you rate the reliability of our service? *

3. What is the best customer service you've ever received? *

4. Did the customer service professional treat you with dignity? *

5. Did you have easy access to customer support services?

6. For which problem did you contact customer support services?

7. Was your issue resolved in a timely manner?

8. Have you had any difficulty with Allegra (Claims system)? *

9. Is the claims system user friendly? *

10. If No, give suggestions on how we can improve

11. What could we do to improve your overall experience with our Fund? *

12. The Fund requires all Healthcare Providers to utilise ICD10 Codes no later than January 2025 - is your system compliant? *

13. If No, please specify reasons

14. What is your opinion about our services in comparison with competitor Funds? *

15. How pleased are you with our Fund's level of communication? *

16. What type of content would you like to see from us in the future? *

Thank you for taking the time to complete our survey. Your feedback is invaluable to us and will help improve our services.

We appreciate your support and participation.

Forms

Select and download all application, registration and request forms as well as information on NHP’s designated service providers, tariffs and travel insurance.

See all forms

Information and Services

Benefit suggestions

These life stages aim to illustrate the thoughtful consideration given to the evolving healthcare needs of individuals at different points in their lives. By aligning medical aid benefits with these life stages, we ensure that our members receive targeted and effective healthcare support throughout their journey.

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