The nearest specialist who can treat me is in Windhoek, and I live more than 150km away – does NHP cover the costs of travelling for this purpose?

Members living in remote and outlying regions of Namibia, in need of specialist treatment referred by their local healthcare provider, provided the particular treatment is not available in their town of residence and thus need to travel to Windhoek for treatment, may apply to the Fund for assistance in defraying some of the transportation costs to and from their town of residence.

The following conditions will apply:

  • No referrals within a radius of 150km outside of Windhoek shall qualify for consideration.
  • Transportation costs for specialist treatment, required in Windhoek.
  • No travelling costs granted for specialist referrals to Swakopmund or any other place in Namibia, unless Swakopmund is the closest town with such specialist services.
  • 80% of the transportation cost for the first and all subsequent visits for the same medical condition will be paid.
  • All claims for reimbursement are subject to pre-authorisation.
  • The Fund will not pay for claims submitted, if there is no pre-authorisation number.
  • Members travelling in their own vehicle must submit a detailed log sheet and attach all supporting fuel slips.
  • Members must submit a referral letter from a healthcare provider to a specialist when services are not available in their town of residence.
  • The Fund will only allow one fill-up in the town of residence.
  • Members must attach a confirmation of the appointment with the specialist to the travelling claim.
  • No fill-up will be refunded on departure from town of residence.
  • Benefits exclude orthodontic treatment. Only the travelling cost for the first consultation will be paid.
  • All travelling costs for auxiliary services are excluded.

Please Note:

  • Failure to obtain prior authorisation will result in the Fund not accepting any liability in respect of such costs, unless in the case of a medical emergency.
  • Members travelling with their own vehicles must note that a detailed log sheet and supporting fuel slips must be submitted.
  • Members must submit a referral letter from a specialist or another healthcare provider in Namibia when services are not available in Namibia.
  • Members must submit a confirmation of an appointment at a specialist in South Africa.
  • No claim will be considered if the member did not receive prior authorisation to claim such expenses from the Fund.
  • Members travelling with their own vehicles must note that a detailed log sheet and supporting fuel slips must be submitted.
  • Members must submit a referral letter from a healthcare provider to a specialist when services are not available in their hometown. The Fund will allow only one fill-up in the hometown and not both on departure and arrival.
  • Members must attach a confirmation of the appointment with the specialist to the travelling claim.
  • Benefits exclude orthodontic treatment (only the first consultations travelling costs will be paid)