How is the Nexus Administration System useful to me?
Through the Nexus Administration Platform, the Fund is able to communicate with its members via email as well as a SMS facility on a regular basis regarding their utilisation of benefits as well as changes regarding their membership status.
Typical events include notification of the following:
- Claim submission – Captured
- Claims payment – Next pay run
- New member – Captured
- New member – Active
- Card generation
- Change of membership details
- Change of bank account details
- ACB returns
- Outstanding monthly contributions
- Voice of Customer (VOC) emails This tool also serves as a method for creating greater awareness of claims submitted on behalf of the member,thereby reducing abuse and fraud against the Fund.
If you would like to access the NHP Members portal to view your account details online at any time, simply register or login via the page on this website.