About us

Namibia Health Plan (NHP) was established in 1995 to provide a world class, uniquely Namibian medical aid plan to help cover medical costs. Since then, NHP has grown rapidly to become one of the largest medical aid funds in our country.

We are also the first choice for Namibians as shown by the results of the PMR Africa surveys where NHP was presented with the Diamond Arrow award for excellence in the medical aid industry in Namibia for nine consecutive years (2010 – 2018). NHP also received the PMR Diamond Arrow Award for the institution conducting business in the most ethical way in 2017 and 2018. NHP was also nominated the most efficient medical aid fund by healthcare providers in 2014.

While we are proud of these awards (which shows that we’re on the right track), ultimately NHP exists to provide you and your family with meaningful medical aid benefits that help you cover your medical costs. NHP believes that its ability to innovate is part of what sets it apart from its competitors. That is why we believe that our very reason for existence is all about you our members. We’re about you.

How NHP is managed

NHP is registered in terms of the Act on Medical Aid Funds (Act 23 of 1995). The Fund is supervised by the Namibia Financial Institutions Supervisory Authority (NAMFISA) and the Namibian Association of Medical Aid Funds (NAMAF), the controlling body for medical aid funds in Namibia. The Fund is managed by a Board of Trustees elected by the members.

Our Administrator – Medscheme Namibia

Medscheme Namibia has been the administrator for NHP for the past 20-years, during which time the Fund has grown to become one of the largest open medical aid funds in Namibia. Medscheme Namibia regards itself as Namibia’s leading integrated healthcare fund manager and administrator.

Relationship between Medscheme Namibia and NHP

Medscheme Namibia is responsible for the administration of NHP. An independently elected Board of Trustees is responsible for the management and decision making of the Fund. Any member of the Fund can make themselves available for election to the Board of Trustees. The Fund has established itself as one of the leading medical aid funds in the country and has proven itself in terms of stability, good financial management, sound corporate governance principles and excellent service levels.

Role of NAMAF and NAMFISA

Private medical aid funds must be registered with the Registrar of Medical Aid Funds in Namibia. NAMFISA is the registrar of non-banking financial institutions and is responsible for the supervision of these institutions in terms of the NAMFISA Act (Act 3 of 2001).

The function of NAMAF is to protect members of medical aid funds against abuse from both medical aid funds and providers of healthcare services. Medical Aid Fund members may therefore approach NAMAF should they feel that their claims or membership status is being unfairly treated by a medical aid fund. Members are encouraged to exercise the above option only after they have exhausted all possible avenues.

If the complaint is found to be valid, NAMAF will take the matter up with the relevant medical aid fund on behalf of the member with the aim of rectifying the situation.